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Since the move, we have had a number of complaints mostly unresolved payment issues. There are better RTG casinos to be found — this obviously is not one of them.
Panet7 has the full catalogue of Real Time Gaming games. Too bad if you win anything, you may have to wait for months to be paid.
Planet7 has all the RTG mobile games you need. I won in November I was being transferred to every sect of this so called casino and sent a bogus check in May only to not be able to cash or deposit the check and contacted the casino that the exchange rates on the check were not right and as of today I sent all the proper paper work in only to be told to send again and nothing else can be done unless I send paper work that they already received to process a bank wire.
Planet 7 is a scam casino and do not pay. I made three max. The funds where removed from my account and the initial deposit was subtracted from the cashout — as stated would happen in their terms and conditions.
I have made several chat session contacts regrading this withdrawal, but according to the terms and conditions, I should wait at least 20 business days before pursuing the withdrawal further — so I did.
July 11 I resumed the discussion. I have spoken; via chat, with several different agents, all acknowledge the withdrawal is approved and waiting for their finance department to process the withdrawal.
In each case I was told they would escalated the request. Wednesday came and went, so I contacted customer care; and they verified the claim was escalated and to be patient — high volumes have delayed payouts, but everyone will get their money.
Friday came — still nothing. I seem to get the same answer every time, and not making any progress. On May 1st I played and won.
The first thing they did is demand that I update my documents with them which were already approved. Its absurd but I did it anyways.
They kept telling me to update them and I showed them the recent correspondence that they had already received them a few days earlier. This went on for a long time.
In fact, when we registered our account at Planet 7, we were given the option of signing up at Royal Ace at the same time a smart marketing move if not a little on the shady side.
Planet 7 is licensed in Costa Rica, which is to say that they basically do not have anything that legitimate.
The licensing procedure in Costa Rica is simply to apply for and receive a Business License. There are not gaming-specific licenses in the country, which is why it has been an attractive jurisdiction for many online operations since the late s.
Well, this is probably a good indication of where we are going with our review. Usually we would leave the ugly stuff until the end of the review, but in this case, we feel we have to deal with the negatives right away.
It is no secret that Planet 7 and their partner casinos have had their share of negative feedback. In fact, the Virtual Casino group have been called out as scammers for years.
At the heart of this negativity is the problem that Planet 7 have had with slow or no payouts. To us, payouts are the most important part of any casino experience — you pay your money, play your games and then want to withdraw winnings in a timely fashion.
Several online forums have posts from frustrated players who feel like they have been ripped off by the group. In many cases, players have waited for several months for payouts, and only when taking the issues public did some of them find any solutions.
Until they can show the world that they are serious about paying players quickly and without issue, we would not make any deposits on this casino.
Having said that, we know everyone has a choice, so we will continue with the review! Play at Your Own Risk Here. Planet 7 Casino has a very complicated withdrawal process, filled with rules about what you can withdraw from money earned via bonus, maximum cashout limits and more.
We are going to highlight one of these tedious rules here — the rules for receiving checks as a cashout. As per the Planet 7 Terms and Conditions page:.
So, as you can see, Planet 7 is giving themselves every chance to cancel your withdrawal if you make any error once you receive their checks. Not cool, guys…not cool.
We hate complicated bonus clearing terms. We would go into detail about the Bonus Terms and Conditions at Planet 7 Casino, but that might break the record for the length of one our reviews.
Most of these rules add up to a lot of bullshit. In basic terms, if you want to earn bonus money, be diligent, and plan on making several withdrawal requests to get your money sent to you.
Ok, now that we have dumped all over these guys, if you are still reading this review, it must mean you are contemplating playing at Planet 7 Casino.
While it could be a risk, there are some decent parts of this casino that we will cover for you here. Well, this one is a bit shocking, even to us and we have seen everything in this industry.
This is pretty bold considering all the crap they take for slow playing players, but we assume their position is to get out in front of the complaints before they escalate too far into the mainstream.
On the occasions that claims have made it on a forum site, there appears to be a customer service representative who responds on behalf of Planet 7.
We have to give Planet 7 Casino credit here. With the extensive history in the business, RTG has built an excellent suite of games which we will outline a little further down.
It is somewhat shocking that they would continue to allow questionably-run operators on their platform. Maybe they have some sort of control over these sites which ensures that at the very least they will be paid their royalties; being able to run the casino off at any point should be enough control.
One industry insider let us know that the RTG folks have a long-standing relationship with the owners of Virtual Casino Group and they are constantly keeping this group in check and trying their best to make sure casinos like Planet 7 are above board with their players.
One added bonus for being a casino in the RTG network group of operators is that Planet 7 gets access to the Network progressive games.
These games are built to take a contribution of each bet and put that towards a progressive jackpot that could be won by any player playing at a casino featuring the game.
Here is a list of the games that feature a progressive jackpot:. As we told you earlier, Planet 7 Casino uses the Real Time Gaming casino platform, which gives them access to some of the best slots and table games on the market.
The RTG lineup of slots includes well over titles, but we are focusing on the games that have the big jackpots and the best overall graphics and gameplay.
Here is a list of the best slots you will find at Planet 7 Casino:. I personally much prefer table games to the slots, and Planet 7 also features a full suite of options from RTG.
Having played their software at many other casinos, I am comfortable with all the table layouts, and I am very impressed with the speed of the games in both the download and instant play casinos.
I could sit for hours playing that game, although I am not sure my bankroll would tell me the same! Planet 7 breaks their table games lobby up into two sections: Most people who play video poker have their own favorite version of the game mine is Bonus Deuces Wild , and Planet 7 does not disappoint when it comes to video poker variants.
They currently offer 16 different video poker games which should give even the most experienced player something to cheer about.
Rather than promote some ridiculously high welcome bonus that no one ever thinks they are going to clear, Planet 7 has gone the other way, offering its players a bonus on every deposit they make.
To give even more choice, they have a separate bonus code for players who play slots or Keno. All the bonuses have the same wagering requirements remember we talked about those earlier in The Bad Stuff portion of this review.
I for one like clear, simple deposit bonuses, regardless of how difficult they may be actually to achieve. This is the kind of detailed bonus structure that I do enjoy.
A casino that takes the time to present a new promotion for every day of the week is one that knows they need to deliver excellent promotions to all their players, but also know that segmenting their database is going to allow them to be more aggressive with their offers.
Planet 7 has a series of daily bonuses that they call Crazy Days, and these bonuses change during the year giving the casino an even fresher feel for loyal customers.
Sundays with a Cherry on Top: